Becoming a BenefitsPal Broker is Easy:
BenefitsPal has no set up fees, no application fees and no one-time fees.
The BenefitsPal program is available in all states except Vermont. Washington is available in a non-voluntary implementation, only.
The program is administered by New Benefits, a privately held company headquartered in Dallas, TX.
New Benefits will handle billing, creation and mailing of fulfillment kits and ID cards and day-to-day customer service for our members.
The BenefitsPal program is extremely easy to set up for a new group. Two items are required, the Employer List Bill Agreement and Eligibility File, an Excel spreadsheet of all participants.
If the program is sold on a voluntary basis, an employee Payroll Deduction application will need to be completed by each employee who chooses to register for the program. The data from the applications will need to be transferred to the Eligibility File and can either be completed by the employer or the broker. These forms are sent direct to our primary contact above at New Benefits. Below is an explanation of each form.
New Benefits bills in arrears and generates invoices on the last day of the month. Please note invoices are generated based on active memberships on the last day of the month therefore it is important to submit the monthly changes prior to 3 pm CST on the last business day of the month so changes can be reflected on the following months invoice. Payment is due by the 20th of each month. Invoices are emailed unless otherwise specified.
(Example – Group is activated with a May 1st effective date, first invoice will be issued beginning of June with a due date of June 20th.
New Benefits accepts payment by check (please include a copy of the first page of the invoice), ACH or by credit card. If ACH or credit card is the preferred method, please contact your Account Executive Team for further instructions.
Once a member is activated in the system they will be assigned a member ID. All members will receive a membership booklet and two ID cards by mail within 7-10 business days of activation. The membership booklet provides a description and registration information for each benefit included in the package. We highly recommend each member register for the benefits right away so they can use the benefit when needed. The benefit program can be used by the primary member, spouse and legal dependents. Additional cards can be ordered under a dependents name for a small cost but is not necessary. Reprints can also be requested by contacting your Account Executive directly or the member can contact New Benefits Member Service Team to order as well.
Yes, this can be accommodated. The same info that is required for the Eligibility File can be sent directly to New Benefits on an EDI feed. Please contact our Account Executive prior to implementation for set up.
There is no minimum requirement as far as applications are concerned; however, there is a $50.00 minimum for a monthly bill to be generated. If the total applications sold are not at least $50.00 per month, the employer will be responsible to pay the difference between the total dollar amount of the applications and the $50.00 minimum.
Commissions are issued the month after payment is received on the employer invoice. (Example – Group is activated with a May 1st effective date, invoice issued and paid in June, and commission payment is released in July.) Please keep in mind the employer group invoice must be paid in order for commission to be issued. Commissions earned will be paid on approximately the 15th of each month for each paid membership during the previous month, provided the commission check exceeds $100.00. Non-distributed commissions will carry over to the following pay period(s) until such time as total commissions owed exceeds $100.00. The statement is emailed and will include the applicable group name, number and payment date.
New Benefits provides a back office portal called Member Management. This portal gives you access to all active groups, members that are active or inactive within the groups, and member information such as member kit print and ship dates. You also will have the ability to export your membership information. Please contact your Account Executive for activation of your account.
Yes. All producers will have access to monthly utilization reports that provide Teladoc utilization numbers for each group.
Representing our benefits legally and accurately is important and that is why New Benefits reviews all marketing materials prior to use. We have a variety of marketing materials that are already approved, but if you feel that something needs to be changed please let us know before changes are made. All new marketing pieces must be submitted to our New Benefits contact prior to use for approval. Average turnaround time for review is 3-5 business days for print materials.
This is NOT insurance nor is it intended to replace insurance. This discount card program contains a 30 day cancellation period. The plan is not insurance coverage and does not meet the minimum creditable coverage requirements under the Affordable Care Act or Massachusetts M.G.L. c. 111M and 956 CMR 5.00. This plan provides discounts at certain healthcare providers for medical services. This plan does not make payments directly to the providers of medical services. The plan member is obligated to pay for all healthcare services but will receive a discount from those healthcare providers who have contracted with the discount plan organization. For a full list of disclosures, please click here. | Limitations, Exclusions and Exceptions | Discount Medical Plan Organization: New Benefits, Ltd., Attn: Compliance Department, PO Box 803475, Dallas, TX 75380-3475.
© 2017 Teladoc, Inc. All rights reserved. Teladoc and the Teladoc logo are registered trademarks of Teladoc, Inc. and may not be used without written permission. Teladoc does not replace the primary care physician. Teladoc does not guarantee that a prescription will be written. Teladoc operates subject to state regulation and may not be available in certain states. Teladoc does not prescribe DEA controlled substances, non-therapeutic drugs and certain other drugs which may be harmful because of their potential for abuse. Teladoc physicians reserve the right to deny care for potential misuse of services. Click here to view a Teladoc Access Map.
Dental Benefit is not available to VT residents.
The discount program provides access to the Aetna Dental Access® network. This network is administered by Aetna Life Insurance Company (ALIC). Neither ALIC nor any of its affiliates offers or administers the discount program. Neither ALIC nor any of its affiliates is an affiliate, agent, representative or employee of discount program. Dental providers are independent contractors and not employees or agents of ALIC or its affiliates. ALIC does not provide dental care or treatment and is not responsible for outcomes.
Global Travel Assistance not available to FL, OR or WA residents.
Not available to VT or WA residents.
© All rights reserved. BenefitsPal and the BenefitsPal logo are trademarks of New Benefits, Ltd. and may not be used without written permission. Crizal is a registered trademark of Essilor International. Transitions and the swirl are registered trademarks of Transitions Optical, Inc. Photochromic performance is influenced by temperature, UV exposure and lens material.